OUR PROMISE TO YOU
Your satisfaction is very important to us.
Vinyl Renu™ COMES WITH THE SATISFACTION GUARANTEE OUTLINED BELOW
The Shutter Renu and Vinyl Renu™ family of products were developed to make your life easier and bring beauty back to your outdoor living space. We take your satisfaction seriously. You may return any unused and unopened product within 30 days of the purchase with proof of purchase. We will promptly refund 100% of the purchase price, less shipping, once the product has been received at our warehouse. Our Shutter Renu and Vinyl Renu™ kits come with a 100% satisfaction, money back guarantee. If you are not completely satisfied with the results, send us before and after pictures that clearly show your dissatisfaction and return the remaining product and we will promptly refund the purchase price less shipping. For kits larger than a quart, we will refund the purchase price less shipping if the following four conditions are completely met: 1) You are not satisfied with the performance of the product and produce proof of purchase; 2) You applied the product precisely as instructed; 3) You supply before and after pictures showing that the surface being restored was a typical surface identified on any Renu websites (vinyl siding, shutters, garage doors, patio furniture, etc.) AND that the product did not bring back at least 50% of the original color; 4) All unused material must be returned. We will not offer a refund or replacement product for use on any white surface. We will also not provide a refund if the product was sold to any corporation, nonprofit or any individual or group of individuals purchasing the product in order to profit from its use (contractors, pressure washers, professionals, etc.). Finally, we will not offer refunds on any order over $450. If you plan on ordering more than $450 worth of product and want to better understand our return policy please contact Richard at [email protected] PRIOR to making a purchase. If an order is canceled after the product has shipped it will be subject to the restrictions contained herein.
ONESOURCE ORGANICS, INC. MAKES NO WARRANTY, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF ANY PRODUCT SOLD. However, OneSource Organics, Inc. warrants such products to be free from defects in material and workmanship; should any quantity shipped hereunder fail to conform to the description of goods covered hereunder, OneSource Organics, Inc. will, upon written notice from Buyer of such non-conformity within seven (7) days after date of shipment, either replace it F.O.B. original point of delivery, or refund the purchase price, at OneSource Organics’ option, and shall have the right to require Buyer to return the defective product to the Return Address identified on this page. The remedies provided herein shall be Buyer’s sole and exclusive remedies, and no statement or recommendation not contained herein shall have any force or effect unless in writing and signed by an authorized officer of OneSource Organics, Inc. IN NO EVENT WILL ONESOURCE ORGANICS, INC. BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER ASSERTED IN CONTRACT, TORT, OR OTHERWISE REGARDING ITS PRODUCTS, OR ITS SELECTION AND APPLICATION, INCLUDING, BUT NOT LIMITED TO, COMPLIANCE WITH BUILDING CODES, SAFETY CODES, LAWS, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ONESOURCE ORGANICS’ LIABILITY WILL BE LIMITED TO THE PURCHASE PRICE OF THE PRODUCT. BUYER ASSUMES ALL LIABILITY FOR USE AND APPLICATION OF THE PRODUCT.