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What does 100% Satisfaction mean?
Some of our products have a 100% Satisfaction Guarantee. Although we are highly confident you will be completely satisfied with your results, we cannot offer a full refund for any reason due to the high cost of our Vinyl Renu™ DIY kit. However, should your kit arrive damaged from our warehouse then we will refund your money or replace your item at our choice. For any questions, concerns or complaints, please feel free to email us at [email protected]

What is your Warranty statement?

Upon information, belief and to the best of our knowledge, the information contained herein is true and accurate as of the date of issuance of this particular product and any and all information conveyed, expressed or implied is subject to change without prior notice. We guarantee our products to conform to OneSource Organics’ quality control mechanisms, but not to any other standards. We assume no responsibility for coverage, performance or injuries resulting from use, misuse or uses not described in any promotional materials. Promotional materials are not a supplementation to any contract or expand any term or condition of the product purchase agreement, if any is reduced to writing. At the discretion of OneSource Organics, liability, if any, is limited to replacement of the purchased product upon presentation of valid sales receipt or invoice, and no damages for any consequential, liquidated or other damages are provided under this Limitation of Liability and Limited Warranty. NO OTHER WARRANTY OR GUARANTY OF ANY KIND IS MADE BY OneSource Organics, EXPRESSED OR IMPLIED, STATUTORY, BY OPERATION OF LAW, OR OTHERWISE, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DO NOT PURCHASE AND USE THIS PRODUCT IF YOU HAVE NOT AGREED TO THE ABOVE TERMS.

Refunds for Shutter Renu™ products can be obtained by notifying us within 30 days of the purchase date and by returning unopened product. Refunds will only be given after the product is returned and unopened. Refunds can be obtained by emailing [email protected] and stating the reason for the refund. No refunds will be given for undamaged VR DIY Kits and 5 Gallon pails. Any refunds given for undamaged Shutter Renu™ may be subject to a 20% restocking fee. All refunds are less shipping.

Please return product to:
Onesource Organics
Returns Department
807 Airport Access Rd Unit D
Traverse City, MI 49686

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