Refunds of Vinyl Renu and Shutter Renu
Satisfaction Policy. Your satisfaction is very important to us.
The Shutter Renu and Vinyl Renu family of products were developed to make your life easier and bring beauty back to your outdoor living space. We take your satisfaction seriously. You may return any unused and unopened product within 30 days of the purchase with proof of purchase. We will promptly refund 100% of the purchase price, less shipping, once the product has been received at our warehouse. Our Shutter Renu quart kits come with a 100% satisfaction, money back guarantee. If you are not completely satisfied with the results, send us before and after pictures that clearly show your dissatisfaction and return the remaining product and we will promptly refund the purchase price less shipping. For gallon and pail quantities of Shutter Renu or Vinyl Renu, we will refund the purchase price less shipping if the following four conditions are completely met: 1) You are not satisfied with the performance of the product and produce proof of purchase; 2) You applied the product precisely as instructed; 3) You supply before and after pictures showing that the surface being restored was a typical surface identified on any Renu websites (vinyl siding, shutters, patio furniture, etc.) AND that the product did not bring back at least 50% of the original color; 4) All unused material must be returned. We will not offer a refund or replacement product for use on any white surface. We will also not provide a refund if the product was sold to any corporation, nonprofit or any individual or group of individuals purchasing the product in order to profit from its use. Finally, we will not offer refunds on any order over $450. If you plan on ordering more than $450 worth of product and want to better understand our return policy please contact Laura at [email protected] PRIOR to making a purchase. If an order is canceled after the product has shipped it will be subject to the restrictions contained herein.
Please return products to:
OSO Returns Department
1836 Stout Dr., #5
Warminster, PA 18974
There are no partial refunds for “leftover” products from kits or pails. We encourage you to use any left over Vinyl Renu™ on other projects around your home. Please see Testimonials and FAQ’s for ideas!
Shipping of Vinyl Renu
USA: Standard Shipping delivers within 5-7 business days from the date the order is placed. Items are shipped from Traverse City, Michigan. Our shipping department uses a variety of companies including, but not limited to, UPS Ground, FedEx, or US Postal Service. You do not need to be home to receive your items. We cannot ship to PO Boxes. Shipping of our 5 Gallon Contractor pails can take longer to ship, as they are shipped Freight. On the rare occasion a product is back ordered, you will be notified at the time of purchase or a representative will contact you within 7 business days with an anticipated delivery date. If you product has not shipped by the time a representative has contacted you, you will be able to cancel your order at that time with no obligation.
Canada: Expect 1-2 week shipping via USPS, unless otherwise stated. No PO Box addresses to Canada.
International: Rates and times subject to current policies.
Next Day and 2 Day Shipping
Orders placed before 1 p.m. on weekdays can be shipped Next Day or 2 Day. Please use the Shipping Calculator in the Shopping Cart to obtain rates. Contractor Pail Kits are not available for expedited shipping.